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ARTICLE 1 : PREAMBLE
This privacy policy applies to the website: La Bastide d'Isalinore.
The purpose of this privacy policy is to inform users of the site:
- How their personal data is collected and processed. Personal data refers to any information that can identify a user, including but not limited to first name and last name, age, postal address, email address, user location, or IP address;
- What rights users have regarding this data;
- Who is responsible for processing the personal data collected and processed;
- To whom this data is transmitted; and, if applicable, the site's policy regarding "cookies".
This privacy policy complements the legal notices and the Terms and Conditions of Use that users can consult at the following address: https://labastidedisalinore.fr
ARTICLE 2: GENERAL PRINCIPLES REGARDING DATA COLLECTION AND PROCESSING
A. DATA COLLECTED AND PROCESSED AND METHOD OF COLLECTION
In accordance with the provisions of Article 5 of the European Regulation 2016/679, the collection and processing of users' data on the site adhere to the following principles:
- Lawfulness, fairness, and transparency: data can only be collected and processed with the consent of the user who owns the data. Each time personal data is collected, the user will be informed that their data is being collected and for what purposes;
- Limited purposes: the collection and processing of data are carried out to fulfill one or more specified purposes outlined in these Terms and Conditions of Use;
- Data minimization: only the data necessary for the proper execution of the objectives pursued by the site are collected;
- Storage limitation: data is kept for a limited duration, of which the user is informed. When this information cannot be communicated, the user is informed of the criteria used to determine the retention period;
- Integrity and confidentiality of the collected and processed data: the data controller is committed to ensuring the integrity and confidentiality of the collected data.
ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED DURING NAVIGATION ON THE SITE
In accordance with the provisions of Article 5 of the European Regulation 2016/679, the collection and processing of users' data on the site adhere to the following principles:
- Lawfulness, fairness, and transparency: data can only be collected and processed with the consent of the user who owns the data. Each time personal data is collected, the user will be informed that their data is being collected and for what purposes;
- Limited purposes: the collection and processing of data are carried out to fulfill one or more specified purposes outlined in these Terms and Conditions of Use;
- Data minimization: only the data necessary for the proper execution of the objectives pursued by the site are collected;
- Storage limitation: data is kept for a limited duration, of which the user is informed. When this information cannot be communicated, the user is informed of the criteria used to determine the retention period;
- Integrity and confidentiality of the collected and processed data: the data controller is committed to ensuring the integrity and confidentiality of the collected data.
This data is collected when the user performs one of the following actions on the site:
- Visiting our website,
- Creating a customer account on our website,
- Subscribing to the newsletter,
- Ordering a product online,
- Contacting us via the "contact us" form,
- Sharing content on social media.
Furthermore, during a payment on the site, proof of the transaction, including the order form and invoice, will be retained in the site editor's IT systems.
The data controller will retain all collected data in the site’s IT systems under reasonable security conditions for the following durations:
- Accounting data: 10 years,
- Contractual and commercial documents: 3 years,
- Site analytics cookies: 13 months.
The collection and processing of data serve the following purposes:
- Order processing,
- Shipping of the package,
- Responding to requests sent via the contact form,
- Subscription to the Newsletter.
The collection and processing of data serve the following purposes:
- Execution of the contract,
- User consent,
- Legal obligation.
B. TRANSFER OF DATA TO THIRD PARTIES
Data may be transmitted to the following third parties:
- Colissimo delivery service,
- Mondial Relay delivery service.
C. DATA HOSTING
The hosting of the La Bastide d'Isalinore website is provided by OVH, a simplified joint-stock company headquartered at 2 rue Kellermann, 59100 Roubaix. The host can be contacted at the following phone number: 0820 698 765.
The data collected and processed by the site is exclusively hosted and processed in France.
ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER
A. THE DATA CONTROLLER
The data controller for personal data is: Nathalie Langrand.
She can be contacted as follows:
- By email: contact@labastidedisalinore.fr,
- By phone: +33(0)0362642555,
- By registered mail with acknowledgment of receipt at the following address: La Bastide d'Isalinore - 3 rue Victor Renard 59000 LILLE - FRANCE,
- Using the contact form (recommanded).
The data controller is responsible for determining the purposes and means of processing personal data.
B. OBLIGATIONS OF THE DATA CONTROLLER
The data controller commits to protecting the personal data collected, to not transferring it to third parties without informing the user, and to respecting the purposes for which this data was collected.
The site has an SSL certificate to ensure that information and data transfers through the site are secure. An SSL certificate ("Secure Socket Layer" Certificate) is designed to secure data exchanged between the user and the site.
Moreover, the data controller commits to notifying the user in case of rectification or deletion of data, unless such actions would result in disproportionate formality, costs, and procedures.
In the event that the integrity, confidentiality, or security of the user's personal data is compromised, the data controller commits to informing the user by any means.
ARTICLE 5: USER RIGHTS
In accordance with the regulations regarding the processing of personal data, the user has the following rights.
In order for the data controller to comply with their request, the user is required to provide their first name and last name as well as their email address, and if relevant, their account number or personal space or subscriber number.
The data controller is required to respond to the user within a maximum period of 30 (thirty) days.
A. PRESENTATION OF USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING
a. Rights of access, rectification, and the right to erasure
The user can access, update, modify, or request the deletion of their data by following the procedure outlined below:
The user must send an email to the data controller, specifying the subject of their request, at the email address contact@labastidedisalinore.fr or using the contact form (recommanded).
If they have one, the user has the right to request the deletion of their personal space by following the subsequent procedure:
The user must send an email to the data controller, specifying the subject of their request, at the email address contact@labastidedisalinore.fr or using the contact form (recommanded).
b. Right to data portability
The user has the right to request the portability of their personal data held by the site to another site, in accordance with the procedure below:
The user must send an email to the data controller, specifying the subject of their request, at the email address contact@labastidedisalinore.fr or using the contact form (recommanded).
c. Rights to limitation and opposition of data processing
The user has the right to request the limitation of or to oppose the processing of their data by the site, without the site being able to refuse, unless it can demonstrate the existence of legitimate and compelling grounds that may prevail over the interests, rights, and freedoms of the user.
In order to request a limitation of their data processing or to express opposition to the processing of their data, the user must follow the procedure below:
The user must send an email to the data controller, specifying the subject of their request, at the email address contact@labastidedisalinore.fr or using the contact form (recommanded).
d. Rights not to be subject to a decision based solely on automated processing
In accordance with the provisions of regulation 2016/679, the user has the right not to be subject to a decision based solely on automated processing if the decision produces legal effects concerning them or significantly affects them in a similar manner.
e. Rights to determine the fate of data after death
The user is reminded that they can organize what should happen to the data collected and processed in the event of their death, in accordance with law n°2016-1321 of October 7, 2016.
f. Rights to lodge a complaint with the competent supervisory authority
In the event that the data controller decides not to respond to the user's request, and the user wishes to contest this decision, or if they believe that any of the aforementioned rights have been infringed, they have the right to contact the CNIL (Commission Nationale de l'Informatique et des Libertés, https://www.cnil.fr) or any competent judge.
B. PERSONAL DATA OF MINORS
In accordance with Article 8 of European Regulation 2016/679 and the Data Protection Act, only minors aged 15 years or older can consent to the processing of their personal data.
If the user is a minor under the age of 15, consent from a legal representative will be required for their personal data to be collected and processed. The site editor reserves the right to verify by any means that the user is over 15 years old, or that they have obtained the consent of a legal representative before navigating the site.
ARTICLE 6: USE OF "COOKIES" FILES
The site may use "cookie" techniques. A "cookie" is a small file (less than 4 KB) stored by the site on the user's hard drive, containing information related to the user's browsing habits. These files allow the site to process statistics and information on traffic, facilitate navigation, and improve service for the comfort of the user.
For the use of "cookie" files that involve saving and analyzing personal data, the user's consent is necessarily required. This user's consent is considered valid for a maximum duration of 1 (one) year.
At the end of this period, the site will again request the user's permission to save "cookie" files on their hard drive.
a. User's opposition to the use of "cookie" files by the site
Cookies that are not essential for the operation of the site are only placed on the user's device after obtaining their consent. The user can withdraw their consent at any time in the following manner: click on the "Cookies of La Bastide d'Isalinore" tab at the bottom left of our website, then click on "statistics and audience measurement." The cookies will then be presented to you. You just need to accept or refuse each cookie.
More generally, the user is made aware that they can oppose the saving of these "cookie" files by configuring their browser software.
For information, the user can find the following addresses for instructions on how to configure their browser software to refuse the saving of "cookie" files:
- Chrome: https://support.google.com/accounts/answer/61416?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Safari: http://www.apple.com/legal/privacy/en-ww/
- Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
- Opera: http://www.opera.com/help/tutorials/security/cookies/
If the user decides to disable "cookie" files, they can continue navigating the site. However, any malfunction of the site caused by this action cannot be attributed to the site editor.
b. Description of the "cookie" files used by the site
The site editor draws the user's attention to the fact that cookies are used during their navigation.
While browsing the site, the user is informed that third-party "cookies" may also be saved. These particularly include the following cookies:
- Facebook Conversion Tracking : Analyse the performance of our FB ads
- Facebook Pixel : Identifies visitors from Facebook
- Google Advertising Products : Measures the performance of Google campaigns
- Google Conversion Linker : Analyse the performance of our Google ad campaigns
- Google Conversion Tracking : Analyze the performance of our Google ad campaigns
- Google Recaptcha : Secures our contact forms
- Google Remarketing : Keeps in touch with you on Google network
- TikTok :Identifies visitors from TikTok
- Vimeo : Displays videos hosted on Vimeo
- YouTube : Displays embed video hosted on YouTube
- Google Analytics : Analyzes consultation statistics for our site.
- Google Fonts : File hosting platform
- Instagram : Identifies visitors from Instagram
- Brevo : eMailing and marketing automation
Additionally, the site integrates social media buttons, allowing the user to share their activity on the site.
Consequently, "cookie" files from these social networks may be stored on the user's computer when they use these features. The user is made aware that these sites have their own privacy policies and terms of use which may differ from those of the site.
The site editor invites users to consult the privacy policies and terms of use of these sites.
ARTICLE 7: CONDITIONS FOR AMENDING THE PRIVACY POLICY
This privacy policy can be accessed at any time at the following address: https://www.labastidedisalinore.fr/gb/
The site editor reserves the right to modify it to ensure its compliance with applicable law.
Therefore, users are encouraged to regularly check this privacy policy to stay informed of the latest changes made to it.
The user is informed that the last update of this privacy policy occurred on: 01/15/2025.
ARTICLE 8: USER ACCEPTANCE OF THE PRIVACY POLICY
By browsing the site, the user confirms that they have read and understood this privacy policy and accept its terms, particularly regarding the collection and processing of their personal data, as well as the use of "cookie" files.